Before submitting your request
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This form allows you to exercise your legal right of withdrawal simply and quickly, without having to send a letter by post.
The right of withdrawal is a legal right that we fully respect.
However, we encourage you to exercise it responsibly.
Each request is carefully reviewed by our team, and we reserve the right to refuse requests that do not meet the applicable legal requirements.
If you are unsure, please contact us first; we can often find a solution that is better suited to your situation.
Your refund will be issued within 14 days of receiving your return, using your original payment method.
Yes, except in cases where the error was on our part (defective item or incorrect product sent).
Absolutely! Mention it in your message, and we’ll do our best to find a suitable solution.
Right of withdrawal
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At Pilate Studio, we want you to be completely satisfied with your purchase.
In accordance with applicable law, you have 14 days from receipt of your order to exercise your right of withdrawal, without having to provide a reason.
To be eligible for a return, the product must be:
- In its original condition
- Unused
- Returned in its original packaging, with all accessories.
Once the product has been received and inspected, we will inform you whether your return has been accepted or refused.
If accepted, the refund will be issued to the payment method used for the order.
For any withdrawal request, please contact our customer service before shipping your return.